Delivery
We ship all orders via Australia Post postal service. We will only ship goods within Australia. Please contact us for international shipment.

Please allow up to 10 working days for delivery to be made. Remote areas may take slightly longer. For all WA customers we do our best to get the order out to you the day after your order has been placed. All goods ordered online will be shipped within 7 – 10 working days.

Delivery must be made:
– to the adult person (aged 18 years and over) who placed the order, or
– to another adult person (aged 18 years and over) at those premises who undertakes to accept it on behalf of the person who placed the order

Unless specified in your delivery instructions beforehand, wine will not be left on premises if nobody is at home. A calling card will be left and wine will need to be collected from your local post office. South by South West and Australia Post take no responsibility for wine left unattended.

If you have any queries please call us 0438 001 181 to discuss delivery options

The following flat delivery fees apply:
For 6 bottle cartons: Western Australia – $10. All other States – $15
For 12 bottle cartons: Western Australia – $10. All other States – $20
Please note – we can’t send orders to PO BOX’s.

Minimum Age of Delivery
South by South West operates under a WA Special Facilities Licence, to buy wine from the website the buyer must be over 18 years of age, verifiable by ID and specify a domestic shipping address within Australia. By placing an order with South by South West, the buyer confirms that they are over the age of 18 and it is legal that they purchase Alcohol. South by South West is required under WA law to request your date of birth upon ordering, this information is kept for legal reasons only. The courier delivering the wine will check identification; wine cannot be delivered to a buyer unable to prove they are of legal age.

Dry area restrictions
South by South West will not deliver to any area deemed a dry zone under Australian law, please do not attempt to order to these areas as they will be refused.

Returns
Our policy is 21 days from purchase. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Refunds
Once your return is received and inspected, we will notify you by email that we have received your returned item. We will also notify you whether your refund has been accepted. If you are approved, your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@southbysouthwest.com.au

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@southbysouthwest.com.au and send your item to:

South by South West
Unit 61 / 1 Resort Place
Gnarabup, Western Australia 6285

Shipping
To return your product, you should mail your product to:

South by South West
Unit 61 / 1 Resort Place
Gnarabup, Western Australia 6285

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.